Email channel.
Use our shared inbox or send from your own domain.
Email is a paid feature.
Email support - inbound and outbound - is included on Pro and above. The Free plan ships with the chat widget; add email when you upgrade.
See plan details on the pricing page.
Shared inbox or your own brand.
Once you’re on Pro, you have two ways to run email. Pick one or use both.
No setup. Just an address.
We give you an address on a kaltalk.com subdomain. Hand it out to customers, or forward your existing support email to it. Nothing to configure - new messages start landing in the inbox immediately.
Send from your brand.
Add your domain in the dashboard. We give you a few DNS records to add at your provider, click verify, and you’re sending and receiving from support@yoursite.com. Most teams finish this in under fifteen minutes.
Forward, don’t cut over.
Coming from another helpdesk? Keep your old support address forwarded to KalTalk for a couple weeks. New replies land in KalTalk; in-flight tickets finish where they started. No customer ever sees a switchover.