LiveChat bills per agent for the inbox, then sells the actual chatbot as a separate product with its own subscription. KalTalk ships the inbox and an LLM agent grounded in your docs in one flat tier.
or two subscriptions. LiveChat sells the inbox and the bot separately.
Scenario: 3 human operators · AI chatbot on the widget
Team · per-agent tier
Pro · flat tier
LiveChat pricing sourced from livechat.com/pricing (2026), annual billing. ChatBot is sold separately from $52/mo billed annually. Text Intelligence characterization based on LiveChat's own plan descriptions (reply suggestions, chat summaries, sentiment).
The same capability slot, compared honestly.
What powers the automated replies.
How the invoice grows.
What you get before paying.
Where conversations can arrive.
Reaching visitors before they write.
Managing the team behind the queue.
And when KalTalk is.
Export, import, cutover - one focused afternoon.
Pull chat archives and contacts via LiveChat's export tools and API. Standard formats, no proprietary lock.
Load the export into our import tool. Conversations and customers land in the console. Help-center content feeds the grounded knowledge base - no bot-flow rebuilding.
Replace the LiveChat snippet with the KalTalk script tag. Cancel the ChatBot subscription - the agent is already inside the inbox.
Want the step-by-step version with contract timing and the shadow-run checklist? Read the full migration playbook - the same export, import, and cutover sequence applies to every helpdesk.
Quick answers on pricing, AI, and the cutover.
For teams whose volume is web chat, email, and WhatsApp, KalTalk is the strongest LiveChat alternative: the LLM agent is built into the same inbox at one flat price, while LiveChat charges per agent and sells autonomous AI as a separate ChatBot subscription. The trade-off: LiveChat's visitor tracking, campaigns, and app marketplace are more mature.
Text Intelligence is assistive - it suggests replies, summarizes chats, and tags sentiment while a human does the answering. Autonomous answers on LiveChat require ChatBot, a second product with its own training and billing. KalTalk's agent answers customers directly, grounded in your docs with citations, and hands off to a human when confidence drops.
At 3 agents: LiveChat Team is $147/mo billed annually, plus ChatBot from $52/mo - about $199/mo before the bot's volume pricing kicks in. KalTalk Pro is $47.99/mo flat with the AI agent included. Every additional seat widens the gap by $49.
Yes. Export chat archives and contacts from LiveChat, load them into our import tool, and point the knowledge base at your help-center content. Swap the widget script last. Most small teams finish in an afternoon.
Sales-chat machinery. Visitor tracking up to 1,000 concurrent visitors, targeted campaigns, SMS and Apple Messages on the Business tier, workforce scheduling, and a 200+ app marketplace. If tracked-visitor campaigns drive real revenue for you, LiveChat is still a fair choice.
KalTalk Starter is free forever - the chat widget, 50 conversations/month, 2 team members. LiveChat has no free plan, only a 14-day trial. AI on KalTalk starts in the Pro tier at $47.99/mo, no separate bot product.
Yes, natively. WhatsApp is a first-class channel at $19 per number per month on any plan, sharing the same inbox and AI agent as web chat and email. On LiveChat, WhatsApp goes through marketplace integrations.
Confidence scoring and citation requirements keep the AI grounded. Low-confidence answers fall back to a human handoff rather than a guess. You can also restrict the agent to only answer from cited sources, with a fallback message when nothing matches.
The LiveChat alternatives most often compared are KalTalk, Intercom, Tidio, Crisp, and Zendesk. KalTalk is the only one at this tier that bundles the inbox and an LLM-grounded AI agent into one flat price - the rest bill per seat, per resolution, or per bot.
Going deeper before deciding? Live chat for SaaS - what actually moves the needle · AI agent vs chatbot - the real difference · Live chat greeting examples that convert
Every comparison, same shape, same honest math.
Flat tier vs per-seat + per-resolution stack.
Read comparisonOne line item vs Suite + Copilot + QA + WFM.
Read comparisonLLM-grounded agent vs keyword-matching chatbot.
Read comparisonFlat tier with native AI vs per-seat shared inbox with AI gated to Scale.
Read comparisonNative AI agent vs $0.75 per-resolution add-on.
Read comparisonOne tier with AI vs chat plus Lyro, stacked.
Read comparisonStarter is free forever. Pro at $47.99 includes the LLM-grounded agent, custom-domain email, and the knowledge base - no per-seat meter, no second subscription for the bot. Switch in an afternoon.