Conversation design, AI agent ops, and customer support patterns. Small wins, post-mortems, and the unglamorous decisions that make support systems feel calm.
Step-by-step Intercom replacement guide for 2026. Export, import, widget cutover, AI training, contract timing - the full migration playbook in one focused afternoon.
AI agent vs chatbot is not marketing semantics. The architecture is genuinely different - retrieval-augmented LLMs vs rule-based matching. Here's the technical separator.
Ori Lev#ai-agentAn ops-engineer take on live chat for SaaS - response-time benchmarks, AI deflection, and the four things that actually move CSAT. Skip the routing theatre.
Ori Lev#live-chatBest Intercom alternatives in 2026 - pricing math, AI billing diffs, where each competitor wins. KalTalk, Help Scout, Front, Zendesk, Crisp, Tidio compared.
Ori Lev#intercomHow to build an AI knowledge base your agent can actually answer from - chunking, retrieval grounding, freshness, and the ownership rules that keep it useful.
Ori Lev#knowledge-base